Frequently Asked Questions
General Q: How do I place an order? A: You can place an order by submitting a custom art inquiry or placing an order through my shop. Provide details about the service you're interested in, and I'll guide you through the process. Q: What is your turnaround time? A: Turnaround time varies by service. On average: •Gold leaf prints: 2 weeks. •Mini pet portraits: 3 weeks. •Custom canvases: 4-5 weeks. •Digital pet portraits: 2-3 weeks. Q: Do you accept rush orders? A: Yes, for an additional fee, depending on the project and my schedule. Q: Do you offer shipping? A: Yes, I ship within the Unites States. Shipping costs depend on the size and destination. Q: Can I request changes to the artwork? A: Small adjustments are possible depending on the stage of the work. Additional fees may apply for extensive changes. Q: Do you accept refunds? A: I do not accept refunds or returns. If any damage has been done to the art in transit, please contact me within 1 week of receiving your art.
Gold Leaf Prints Q: Will the gold leaf prints have gold foil? A: Yes, each print is created using my original artwork and embellished with a gold foil detailing for a unique finish. Q: Are prints available in different sizes? A: Yes, sizes range from 5x7, 8.5x11 and 11x17. Q: What kind of paper will my print be on? A: All pieces are printed on high quality 120lb satin cardstock. Q: Can I request a custom design? A: At the moment, gold leaf prints are based on existing designs, but custom artwork may be available as a separate service.
Mini Pet Portraits Q: What do I need to provide for a mini pet portrait? A: Please provide a clear, high-resolution photo of your pet, preferably showing their unique features and personality. Q: What size are the wood slice ornaments? A: They typically measure 3.5-4 inches in diameter. Sizes may vary slightly due to the natural material. Q: Can I include text on the ornament? A: Yes! I can add a pet’s name and/or date on the back for a person touch! Q: How are the ornaments finished? A: Each ornament is sealed with a resin and includes a ribbon for easy hanging.
Custom Canvases Q: What size options are available for custom canvases? A: Any size! Let me know what size fits your needs! Q: Can I request a specific theme or style? A: Absolutely! Let me know your vision, and we’ll collaborate to bring it to life. Q: How long does a custom canvas take to complete? A: Depending on size and complexity, it can take 2-4 weeks. I’ll provide updates throughout the process. Q: Is framing included? A: Frames are not included.
Digital Pet Portraits Q: What do I need to provide for a digital pet portrait? A: A clear, high-quality photo of your pet. If you have a specific background or color theme in mind, let me know! Q: What format will the portrait be delivered in? A: Digital portraits are delivered as high-resolution JPEG or PNG files. Additional formats may be available upon request. Q: Can I print the digital portrait myself? A: Yes! Digital files can be printed at home or through a professional printing service. Q: Can I request multiple pets in one portrait? A: Yes, additional pets can be included for an extra fee.
Live Sketch Events Q: What does a live sketch event include? A: I provide on-the-spot sketches for event attendees. Each sketch takes about 5-7 minutes and can be customized for the theme of the event. Q: What types of events do you cater to? A: I’m available for various events, including weddings, corporate functions, festivals, parties, and community gatherings. Q: How many sketches can you create during an event? A: On average, I can complete 8-10 sketches per hour. For a 6-hour event, this totals around 50-60 sketches. Q: Do you bring your own setup? A: Yes, I bring all necessary art supplies and a compact setup. I may need access to a table, up to 4 chairs, and access to an outlet for lighting. Q: How far in advance should I book? A: It’s best to book 4-6 weeks in advance to secure your date, especially during peak seasons.